{"id":16186,"date":"2022-09-16T06:58:47","date_gmt":"2022-09-16T06:58:47","guid":{"rendered":"https:\/\/motta.uix.store\/?page_id=16186"},"modified":"2022-09-16T06:58:47","modified_gmt":"2022-09-16T06:58:47","slug":"help-center","status":"publish","type":"page","link":"https:\/\/cloud-ea.co.ke\/shop\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16186\" class=\"elementor elementor-16186\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e393958 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"e393958\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6c74c2\" data-id=\"b6c74c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-404d142 elementor-widget elementor-widget-motta-heading\" data-id=\"404d142\" data-element_type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\r\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\r\n\t\t\t\t\tHow can we help you?\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d175d44 elementor-widget elementor-widget-motta-heading\" data-id=\"d175d44\" data-element_type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\r\n\t\t\t\t<h6 class=\"motta-heading motta-heading--default\">\r\n\t\t\t\t\tOur crew of superheroes are standing by for Help &amp; Support!\t\t\t\t<\/h6>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0216d12 motta-skin--raised motta-search__button-position--inside motta-search__trending-position--outside motta-shape--default motta-search__input-size--large motta-search__button-icon-position--right elementor-widget elementor-widget-motta-search\" data-id=\"0216d12\" data-element_type=\"widget\" data-widget_type=\"motta-search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"motta-search header-search\">\r\n\t\t\t\t\t\t<div class=\"motta-search__wrapper motta-custom-button--skin\">\r\n\t\t\t\t\t\t\t<form class=\"header-search__form motta-type--input-text\" method=\"get\" action=\"https:\/\/cloud-ea.co.ke\/shop\/\">\r\n\t\t\t\t\t\t\t\t<div class=\"header-search__container\">\r\n\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"s\" class=\"header-search__field\" value=\"\" placeholder=\"Search help topics\" autocomplete=\"off\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"header-search__categories\">\r\n\t\t\t\t\t<div class=\"header-search__categories-title\">\r\n\t\t\t\t\t\t<span>Select Categories<\/span>\r\n\t\t\t\t\t\t<span class=\"motta-svg-icon motta-svg-icon--close header-search__categories-close\" ><svg width=\"24\" height=\"24\" aria-hidden=\"true\" role=\"img\" focusable=\"false\" viewBox=\"0 0 32 32\"><path d=\"M28.336 5.936l-2.272-2.272-10.064 10.080-10.064-10.080-2.272 2.272 10.080 10.064-10.080 10.064 2.272 2.272 10.064-10.080 10.064 10.080 2.272-2.272-10.080-10.064z\"><\/path><\/svg><\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<ul class=\"header-search__categories-container\">\r\n\t\t\t\t\t<li><a href=\"https:\/\/cloud-ea.co.ke\/shop\/product-category\/cybersecurity\/\" data-slug=\"cybersecurity\">CYBER SECURITY<\/a><\/li><li><a href=\"https:\/\/cloud-ea.co.ke\/shop\/product-category\/headsets\/\" data-slug=\"headsets\">HEADSETS<\/a><\/li><li><a href=\"https:\/\/cloud-ea.co.ke\/shop\/product-category\/software-apps\/\" data-slug=\"software-apps\">SOFTWARE\/APPS<\/a><\/li><li><a href=\"https:\/\/cloud-ea.co.ke\/shop\/product-category\/speakerphone\/\" data-slug=\"speakerphone\">SPEAKERPHONE<\/a><\/li><li><a href=\"https:\/\/cloud-ea.co.ke\/shop\/product-category\/telephony\/\" data-slug=\"telephony\">TELEPHONY<\/a><\/li><li><a href=\"https:\/\/cloud-ea.co.ke\/shop\/product-category\/video-conference\/\" data-slug=\"video-conference\">VIDEO CONFERENCE<\/a><\/li><li><a href=\"#\" class=\"active\" data-slug=\"0\">All Categories<\/a><\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<button class=\"motta-search__button motta-button motta-button--raised motta-button--icon motta-button--text\" type=\"submit\"><span class=\"motta-svg-icon motta-svg-icon--search\" ><svg width=\"24\" height=\"24\" aria-hidden=\"true\" role=\"img\" focusable=\"false\" viewBox=\"0 0 32 32\"><path d=\"M28.8 26.544l-5.44-5.44c1.392-1.872 2.24-4.192 2.24-6.704 0-6.176-5.024-11.2-11.2-11.2s-11.2 5.024-11.2 11.2 5.024 11.2 11.2 11.2c2.512 0 4.832-0.848 6.688-2.24l5.44 5.44 2.272-2.256zM6.4 14.4c0-4.416 3.584-8 8-8s8 3.584 8 8-3.584 8-8 8-8-3.584-8-8z\"><\/path><\/svg><\/span><\/button><input type=\"hidden\" name=\"post_type\" class=\"header-search__post-type\" value=\"motta_help_article\">\r\n\t\t\t\t\t\t\t<\/form>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"header-search__trending show-title\"><div class=\"header-search__trending--title\">Popular sections:<\/div><ul class=\"header-search__trending-links\"><li><a href=\"#\" > Shop with an expert<\/a><\/li><li><a href=\"#\" > Help with password<\/a><\/li><li><a href=\"#\" > Tracking your item<\/a><\/li><\/ul><\/div>\r\n\t\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b57b9ae elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"b57b9ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a2fd59a\" data-id=\"a2fd59a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d021a3 elementor-widget elementor-widget-motta-articles-grid\" data-id=\"0d021a3\" data-element_type=\"widget\" data-settings=\"{&quot;source&quot;:&quot;custom&quot;}\" data-widget_type=\"motta-articles-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-articles-grid\">\n\t\t\t<div class=\"motta-articles-grid__items\" >\n\t\t\t\t<div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M26 5v-1c0-1.65-1.35-3-3-3h-14c-1.65 0-3 1.35-3 3v1c-1.65 0-3 1.35-3 3v20c0 1.65 1.35 3 3 3h20c1.65 0 3-1.35 3-3v-20c0-1.65-1.35-3-3-3zM8 4c0-0.55 0.45-1 1-1h14c0.55 0 1 0.45 1 1v1h-16v-1zM27 28c0 0.55-0.45 1-1 1h-20c-0.55 0-1-0.45-1-1v-20c0-0.55 0.45-1 1-1h20c0.55 0 1 0.45 1 1v20z\"><\/path><path d=\"M20 11.5c0 2.21-1.79 4-4 4s-4-1.79-4-4v-1h-2v1c0 3.31 2.69 6 6 6s6-2.69 6-6v-1h-2v1z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-category\/orders-purchases\/\" class=\"motta-articles-grid__name\">Orders &amp; Purchases<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/store-pickup\/\">Store pickup<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/cancel-an-order\/\">Cancel an order<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/track-a-package\/\">Track a package<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/in-store-consultation\/\">In-Store Consultation<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/shop-with-an-expert\/\">Shop with an expert<\/a><\/li><\/ul><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-category\/orders-purchases\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M18 18c4.41 0 8 3.59 8 8 0 1.1-0.9 2-2 2h-16c-1.1 0-2-0.9-2-2 0-4.41 3.59-8 8-8h4zM18 16h-4c-5.52 0-10 4.48-10 10v0c0 2.21 1.79 4 4 4h16c2.21 0 4-1.79 4-4v0c0-5.52-4.48-10-10-10v0z\"><\/path><path d=\"M16 4c2.21 0 4 1.79 4 4s-1.79 4-4 4-4-1.79-4-4 1.79-4 4-4zM16 2c-3.31 0-6 2.69-6 6s2.69 6 6 6 6-2.69 6-6-2.69-6-6-6v0z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-category\/account\/\" class=\"motta-articles-grid__name\">Account<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/manage-payment-methods\/\">Manage payment methods<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/manage-your-rewards\/\">Manage Your Rewards<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/manage-your-account\/\">Manage your account<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/account-settings\/\">Account Settings<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/help-with-password\/\">Help with password<\/a><\/li><\/ul><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-category\/account\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M16 1c-8.27 0-15 6.73-15 15s6.73 15 15 15 15-6.73 15-15c0-8.27-6.73-15-15-15zM16 29c-7.17 0-13-5.83-13-13s5.83-13 13-13 13 5.83 13 13-5.83 13-13 13z\"><\/path><path d=\"M16.67 15.040h-2.98l2.57-2.57-1.18-1.18-4.59 4.59 4.59 4.59 1.18-1.18-2.58-2.58h2.99c1.75 0 3.17 1.42 3.17 3.17v0.83h1.67v-0.83c0-2.67-2.17-4.84-4.84-4.84z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-category\/returns-refunds\/\" class=\"motta-articles-grid__name\">Returns &amp; Refunds<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/i-would-like-to-return-my-order\/\">I would like to return my order<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/what-if-my-order-is-damaged\/\">What if my order is damaged?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/how-do-i-cancel-an-order\/\">How do I cancel an order?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/ive-received-a-faulty-damaged-item\/\">I've received a faulty\/damaged item<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/how-will-i-be-refunded\/\">How will I be refunded?<\/a><\/li><\/ul><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-category\/returns-refunds\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M9.43 7.83c0.53 0 1.050 0.11 1.54 0.32l5.59 2.42c0.97 0.42 1.99 0.63 3.030 0.63 1.54 0 3.030-0.47 4.32-1.35l2.24-1.55c0.3-0.21 0.69-0.32 1.1-0.32 0.54 0 1.060 0.2 1.34 0.53 0.32 0.38 0.47 0.87 0.4 1.36-0.060 0.49-0.33 0.93-0.74 1.21l-18.050 12.45c-0.6 0.41-1.3 0.63-2.020 0.63-0.22 0-0.44-0.020-0.66-0.060-0.94-0.17-1.75-0.7-2.3-1.49l-1.36-1.97c0.24-0.070 0.5-0.1 0.75-0.1 0.24 0 0.48 0.030 0.71 0.090 0.4 0.1 0.81 0.16 1.22 0.16 0.97 0 1.91-0.29 2.72-0.85l5.89-4.060-1.51-1.69-5.47-6.14c0.4-0.14 0.83-0.22 1.26-0.22zM9.43 5.83c-1.17 0-2.32 0.35-3.32 1.040l-1.030 0.71 7.080 7.94-4.020 2.78c-0.47 0.32-1.030 0.49-1.59 0.49-0.24 0-0.48-0.030-0.71-0.090-0.4-0.11-0.81-0.16-1.22-0.16-0.96 0-1.91 0.29-2.71 0.85l-0.91 0.62 2.58 3.74c0.85 1.23 2.12 2.050 3.58 2.32 0.34 0.060 0.68 0.090 1.020 0.090 1.12 0 2.21-0.34 3.15-0.99l18.050-12.44c0.87-0.6 1.45-1.54 1.59-2.59s-0.18-2.11-0.86-2.92c-0.69-0.81-1.77-1.24-2.86-1.24-0.78 0-1.57 0.22-2.23 0.67l-2.24 1.55c-0.96 0.66-2.060 1-3.18 1-0.76 0-1.52-0.15-2.24-0.47l-5.59-2.42c-0.76-0.32-1.56-0.48-2.34-0.48v0z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-category\/shipping-tracking\/\" class=\"motta-articles-grid__name\">Shipping &amp; Tracking<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/buying-with-local-pickup\/\">Buying with local pickup<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/saving-through-combined-shipping\/\">Saving through combined shipping<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/delivery-date-options-for-buyers\/\">Delivery date options for buyers<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/shipping-rates-for-buyers\/\">Shipping rates for buyers<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-article\/tracking-your-item\/\">Tracking your item<\/a><\/li><\/ul><a href=\"https:\/\/cloud-ea.co.ke\/shop\/help-category\/shipping-tracking\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M28 4h-24c-2.21 0-4 1.79-4 4v16c0 2.21 1.79 4 4 4h24c2.21 0 4-1.79 4-4v-16c0-2.21-1.79-4-4-4zM2 12h28v2h-28v-2zM30 24c0 1.1-0.9 2-2 2h-24c-1.1 0-2-0.9-2-2v-8h28v8zM2 10v-2c0-1.1 0.9-2 2-2h24c1.1 0 2 0.9 2 2v2h-28z\"><\/path><path d=\"M7.5 22c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><path d=\"M12.5 22c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><\/svg><\/span><\/div><div 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